We want you to be happy with your purchase from BestChiavariChairs.com. If you're not happy, we want to know about it. Contact us to resolve any issues you may be having.
Standard Return Policy
Unless otherwise indicated on the product page, you can return new, unused items for a refund within 30 calendar days of the date you receive them. Custom upholstered, embroidered, built or manufactured items cannot be returned. Final Closeout and "As Is" items cannot be returned. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
Returned products must be complete (all parts & pieces) and in their original condition and packaging. Promotional items that were included with your original purchase must be returned when returning the item that qualified for it. If you do not return these items, their retail value may be deducted from your refund amount.
ALL RETURNS MUST BE PREAUTHORIZED
Call us at 1-855-307-3864 to obtain a Return Authorization (RA) number. In addition to issuing an RA number, our representative will give you the address to send your item for returns processing and answer any questions you may have. Your Return Authorization number must be enclosed within the box and written on the outside of the return shipment.
You are responsible for return shipping charges. Many of our products are offered with free shipping. If you return one of these products, outbound shipping costs may be deducted from your refund amount. Refunds will be credited to the original method of payment.
If you receive a defective item, you will be required to submit photos for inspection. If the item can be repaired with replacement parts, we'll send the parts you need at no charge to you. If the defect cannot be resolved with replacement parts, we will pay the shipping charges to return the item to us and we’ll send a replacement to you.
If you receive an item that has been damaged in transit, contact us immediately for assistance. We can send replacement products to you before we receive the damaged merchandise back, but you must provide the required documentation within 10 days of the original delivery date. If we do not receive your documentation within 10 days, you may be charged for the replacement products. Please see Delivery Information for specific information about how to receive your order and what documentation is required.